Davis Michubu

My Name is Davis Kimathi Michubu , born and raised in Meru county, pursued my studies up to college still in meru. My customer service experience started when I used to work at Safaricom limited as a Customer care support whereby I used to Push sales for Safaricom products, including mobile phones, effectively driving revenue generation, handled M Pesa agents queries and provided guidance on opening M Pesa shops, facilitating business expansion, conducted competitor monitoring and provided informative insights to stay abreast of market trends, organized and executed bar storms, market activations, and roadshows to enhance brand visibility, customer engagement and ensured all M Pesa shops and dealer outlets were well branded with the latest promotional materials and posters, enhancing brand presence, recruited Sales Support Officers SSOs who actively promoted SIM cards and facilitated registrations, contributing to customer acquisition.

From there I joined Horizon Contact Center a