About Me
I have 4year+ experience spearheading customer onboarding, Customer Service, Customer success and retention initiatives. Demonstrated history of increasing customer onboarding success rate by 31%, customer retention to 89%, and customer satisfaction faction score to 96% and Churn reduction by 17%. Responsible for identifying training needs and bolstering product adoption and utilization. I also worked with a team to structure, create and implement new customer service resources, such as consumer surveys and internal online customer messaging systems.
I have good knowledge of enterprise, support solution and task management software such as intercom, livechat, monnify, flutterwave, bugisss and trello, airtable, Slack.
I am a strong communicator, a supportive collaborator, and my problem solving prowess means I will take ownership of difficult challenges whenever they occur
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$5/hr
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