Dasari Rk

 Experience on Configuration in ServiceNow.
Configuration and customization in Incident, Problem, change and knowledge Management Modules.
Worked on Business Rule, Integration/configuration, Client Scripts, Dictionary Overrides, Notifications, Knowledge managemeHaving 5 years of experience in IT and 3 years in ServiceNow Development and implementation.
Goodnt and Reporting areas to meet the business requirements.
Worked on Inbound and Outbound Integrations.
A strong understanding of ITSM IT Service management, ITIL IT Infrastructure library with good exposure to functional and technical design of ServiceNow.
Worked on ACL’s Access control list for providing the data security.
Expertise in Creating catalog items and creating record producers in service catalog.
Incident management experience using Update Sets, Import Sets in Service Now.
Worked with Dashboards, reports in ServiceNow.
Analytical, multitasking, adaptable to new environments and learn new Technologies qu