About Me
Daniel is a Technical Support Engineer at TEK Experts, a global leader in IT and business support services. He has a BS in Computer Science from Les Cours Sonou University, where he graduated with Second Class Honors in 2020, and is currently pursuing another BS in Computer Science from the University of the People, an accredited online university.
With over three years of IT support and administration experience, Daniel has developed expertise in Microsoft Azure, Office 365, CRM, Active Directory, security protocols, and troubleshooting. He collaborates with end users and programmers to identify and resolve IT problems, using diagnostic tools and software and following verbal instructions. He consistently exceeds SLAs and KPIs, and enhances IT support and communication with Microsoft Teams. Daniel is also passionate about data science and web development, having completed several online courses and certifications in Python, Java, HTML, CSS, JavaScript, and Git/GitHub. He is actively
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