Augusta-evans georgia , USA
retail specialist
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About Me
DANA NEWTON

Augusta, ga | C[removed]| [removed]
PROFESSIONAL SUMMARY

Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment.
Brand ambassador excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environment
Brand ambassador driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Friendly Sales Associate adept at working in diverse retail and customer service environments.
WORK HISTORY

OCTOBER 1999-JUNE 2002
Sales representative | Dillards | Augusta, Ga
 Greeted customers entering the store to ascertain what each customer wanted or needed.
 Described product to customers and accurately explained details and care of merchandise.
 Successfully acquired an average of 12 new customers per month, generating a 23% growth in revenue.
Provided an elevated customer experience to generate a loyal clientèle.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Asked open-ended questions to assess customer needs.
NOVEMBER 2014-JANUARY 2017
Cosmetic counter manager Macys | Augusta
 Communicated all store initiatives and promotions to customers to generate return business.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
Replenished supplies, bags and other materials at each cash wrap.
Assisted in creating pre-season marketing plans to support department and divisional strategies.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Learned, referenced and applied product knowledge information.
Designed displays to make the store experience interactive, engaging and reassuring.
Dedicated to continuously improving sales abilities and product knowledge.
Created and maintained an organized database to develop promotional sales.
Routinely answered customer questions regarding merchandise and pricing.
Helped drive sales goals and achieve monthly quotas.
Built long-term customer relationships and advised customers on purchases and promotions.
JANUARY 2017-CURRENT
Brand Ambassador Clarins Fragrance Group| Augusta, Ga
Described product to customers and accurately explained details and care of merchandise.
Successfully acquired an average of 25 new customers per month, generating a 39% growth in revenue.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
 Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Developed reputation as an efficient service provider with high levels of accuracy.
Provided ongoing guest service, including giving fashion advice.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
 Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Designed displays to make the store experience interactive, engaging and reassuring.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Contacted customer to follow up on purchases, suggest new merchandise and inform
them about promotions and upcoming events.
EDUCATION

SKILLS
Exceptional communication skills
Strong client relations
Training development aptitude
Credit card processing
Mediation capability
Quick learner
Floor set design expertise
Strategic sales knowledge Multi-line phone talent
POS systems expert
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$18/hr
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