Cristina Conu
Bucharest, Romanian
IT Service Management & Project Delivery Expert | ITIL & Agile Certifi
Local Time - 04:53 PM
About Me
I am an experienced IT Service Management professional with over 10 years of expertise in Configuration Management, Change & Problem Management, and Service Quality. Certified in ITIL® 4 and AgilePM, I specialize in optimizing IT processes, managing CMDBs, and driving continuous improvement for global organizations.
My background includes:
✔ Managing Configuration Management Databases CMDB and application modeling
✔ Leading Change and Problem Management processes for enterprise clients
✔ Implementing ITIL best practices to enhance service delivery and compliance
✔ Driving process improvement initiatives and quality assurance programs
Tools & Platforms: ServiceNow, Azure Boards, Xactly, Salesforce, Power BI
Certifications: ITIL® 4 Specialist, AgilePM Foundation, Project Management Fundamentals
I help businesses streamline IT operations, improve data quality, and achieve measurable results. Let’s discuss how I can support your project!
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