I am relatively new working online but I assure you that my experience in customer service is enough for me to be a valuable add on to your company.
I am interested to be part of your business. I have varied experience in the BPO industry. I have handled and trained Voice, Chat and Email agents. I also have my share of assisting customers since we are required to take phone calls/chats/emails for the Program Mastery of my previous company.
I have a solid 2-year background in Email accounts. I have trained and handled Email agents for a Retail account. I was also appointed to be part of the Elite Group of account due to my expertise. I received numerous awards due to reaching goals and often times exceeding them.
I have worked in Macys and Ebay accounts.
Even though I handle teams, often times we answer Escalation email to provide exemplary customer service. We also avoid Presidential and Corporate escalations.
As a Leader, I have a good understanding of your business an
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