Clarissa Francisco

Im Clarissa Francisco, a dedicated Customer Service Associate, Copy Writer, and Technical Support Representative. With a background in customer support and culinary arts, I bring a unique set of skills to any role. My experience includes providing exceptional customer service, technical problem solving, and efficient teamwork at VXI Global. At Americana Kuwait Food Company, I gained extensive cooking experience, honed my skills in inventory management, menu adaptation, and team collaboration. Additionally, my freelance experience in content creation and copywriting has given me the ability to adapt to different roles and industries. Overall, I am committed to delivering high quality work in any position I take on.

In my previous roles, I provided exceptional customer service via live chat support and technical assistance, actively listened to customers, empathized with their concerns, resolved technical issues, and collaborated with cross functional teams. I documented customer interactions, exceeded performance targets, researched billing discrepancies, and maintained a thorough knowledge of company products and services. I managed incoming chat requests and had some knowledge in sales and billing.

From January 2015 to January 2017, I worked at Americana Kuwait Food Company, where my responsibilities included preparing and cooking various dishes according to company recipes, ensuring consistent quality and taste, and following strict food safety and sanitation guidelines to maintain a clean and hygienic kitchen environment. I also assisted in inventory management, collaborated with other kitchen staff, and utilized various kitchen equipment to prepare dishes. Additionally, I adapted to menu changes and participated in regular staff meetings and training sessions to stay up to date with company policies, menu updates, and safety procedures.

As a Customer Service Associate, I worked at VXI B.V Global Holdings Inc. from 2022 to 2023, providing exceptional support and exceeding performance targets in live chat and technical support. My dedication and adaptability make me a valuable asset to any team. If youd like to contact me, feel free to reach out at +[removed]or [removed] Thank you for considering my qualifications.