Taytay, Philippines
Microsoft 365 Technical Support Engineer/Mentor
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About Me
Good day!
I am a former Microsoft 365 Technical Support Engineer for 1 year and 6 months. So, my duties and responsibilities were Providing the best possible technical support experience to the Microsoft 365 for Business Customers.
• Email Migration
• • DNS configuration
• • Exchange Online Troubleshooting
• • All M365 Admin Center Troubleshooting and many more.
And 6 months as a M365 Technical Support Engineer Mentor and my duties were:
• instilling the Microsoft 365 Support Process for the Nesting Ambassadors
• Monitoring/Creating a daily report about what we did for that shift including our
inputs/insights about the Support Ambassadors.
• Checking their tickets/backlogs and providing feedback/technical assistance if
needed.
• Performing a coaching session for the Nesting Ambassadors
Thank you very much!
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