PRO
Bengaluru, India
Customer service, Data entry, lead generation, email marketing
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Local Time - 05:10 PM
About Me
3 years of the experience in managing the Customer Service Support as Overseeing the customer service process. Resolving customer complaints brought to my notice, creating policies and procedures, and planning the training and standardization of service delivery. Currently working on the SAP, Salesforce CRM Ticketing Tool.
● Adhere to Service Level Agreement SLA deadlines in resolving customer complaints quickly
and effectively.
● Address customer issues and resolve them in a timely and efficient manner.
● Support reps interact with customers on a variety of channels such as phone, email, and social
media, and ensure that all valid customer concerns are being dealt with immediately.,
● Troubleshoot problems and drive resolutions.
● Identify and escalate customer requests to managers when there’s a complex issue.
● Escalate unresolved issues to relevant internal teams.
● Collect prompt and accurate customer feedback.
My Expertise
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$2/hr
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