About Me
Telecom Operations Leader with 24+ years of experience in end to end service assurance, enterprise network operations, and transport network delivery across fiber, DWDM,RF, VSAT, IP MPLS, SDWAN and cloud technologies. Proven expertise in managing PAN India customer segments, driving KPI improvements including MTTR, CMI, and repeat issue resolution through automation, escalation control, and cross functional coordination. Skilled in handling L5 escalation matrices, leading multi geography teams, managing vendor SLAs, and implementing Service Improvement Plans SIPs. Strong background in ISO audits, compliance, and process transformation. Adept in cloud based voice solutions, network feasibility planning, and client performance reviews. Certified in CCNA, ITIL, PRINCE2, and AWS Solutions Architecture, with a consistent record of optimizing cost, reliability, and service efficiency.
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