About Me
It’s been an incredible journey so far working directly with customers around the globe, diving deep into AWS services like
Amazon RDS, DMS, and more. Each day brings new challenges and learning opportunities, whether it’s troubleshooting
performance issues, assisting with data migrations, or helping customers build scalable and reliable options for high
availability.
This working experience has sharpened my skills in: Diagnosing and resolving database performance and availability
issues, supporting large scale data migrations and more. Communicating effectively with global clients under pressure.
While maintaining CSAT ≥ 4.7, reduced average support ticket resolution time by 22% through creation of reusable
troubleshooting templates, enhancing team productivity.
As I continue to grow, I’m looking forward to expanding my impact in the cloud space especially in roles where I can
combine deep technical problem solving with customer facing responsibilities.
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