, Philippines
Data Entry, Excel Expert, Customer Service Lead, Ecommerce expert
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Local Time - 02:23 PM
About Me
I am highly trained and experienced in customer service. 6 years in the BPO industry working in customer service. Later 4 years was as a Supervisor. My role as a Supervisor was a great opportunity for me to develop my expertise in the customer service field.
The following are my expertise:
*Call Handling
-Professionalism
-Courteous
-Active Listening
-Issue Identification
-Positive Scripting/Delivering Difficult message
-Probing
-Positive Scripting
-Empathy
-Providing assurance
*Providing Resolution
-Tool Utilization
-Providing step by step instruction
-Customer Education
*Security
-Handling Confidential Information.
Working as a supervisor also developed my skills in handling admin tasks.
My Expertise
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$6/hr
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$ 0
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