About Me
Hi, my name is Carolyn, and I’ve had more than 9 years experience as a customer service representative. I was able to meet all of the quality scores for daily, weekly, and monthly reports, and was awarded best sales agent after just four months being with the company. I learned to hone my multi tasking and time management skills, value patience, and above all, being a team player. I’m a person who thrives in a fast paced environment so right now I’m looking for a bigger challenge, and an opportunity to apply my technical experience and problem solving skills at a renowned BPO company like this one.
To Highlight my Skill, I actually handled team as Subject Expert Matter in my previous Employer in Verizon I can say I have an Excellent performance for me to be in that position, I can handle irate customer and deescalate them, provide accurate information and explaining the situation and resolution to resolve the customer concern in an accurate timely matter.
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