Caroline Wambui

Im Carol Wambui, a reliable and experienced Virtual Assistant. With strong communication and organizational skills, I provide professional assistance to help you stay on track and succeed.
Skills:
I understand your requirements and ensure clear and prompt communication.
I manage tasks, prioritize work, and meet deadlines efficiently.
Proficient in Microsoft Office, project management tools, and CRM systems.
I find creative solutions to streamline workflows and enhance productivity.
Services:
Administrative support
Customer service
Data entry
Experience:
Email and calendar management.
Working with the support team to appropriately refer to unresolved inquiries or escalated calls based on customer service procedures and guidelines.
Interacting with multiple systems to research inquiries and respond appropriately.
Following up when required on outstanding issues to ensure timely resolution and client satisfaction.
Initiate outgoing calls when required.
Other duties as needed/assigned.