About Me
At Angaza, our teams focus on customer health metrics and satisfaction has led to a 20% increase in retention, thanks to a combined effort in developing successful relationships and analyzing customer experience data. My role as a Customer Success Executive enables me to contribute to service delivery improvements and ensure our customers loyalty.
Previously as a Customer Service Quality Analyst at Lipa Later Group, I played a pivotal role in enhancing service quality, which culminated in a 15% uplift in customer satisfaction. Our collective success stems from a meticulous approach to analyzing interactions, implementing targeted training, and driving quality initiatives, all underscored by my skills in customer onboarding and problem solving.
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My Education
ALX
Certificate • Career essentials with AI
2024 - 2024
Alison Courses
Certificate • Public Relations
2023 - 2024
Wantech College
Certificate • Computer Studies
2012 - 2012
Work Experience
Customer Success Associate
Angaza • Part time
Jan, 2024 - Currently Working
Nairobi
Customer Service Quality Analyst
Lipa Later • Full time
Jun, 2022 - Mar, 2023
Nairobi
Customer Service Quality Analyst
Jumia Kenya • Full time
Jun, 2021 - Jun, 2022
Nairobi
Customer Experience Associate
Jumia Kenya • Full time
Jun, 2017 - Jun, 2021
Nairobi
Customer Service Associate
Jumia Kenya • Full time
Jun, 2015 - Jun, 2017
Nairobi
Certifications
$7/hr
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$ 0
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