About Me
I am a results driven Customer Support and Retention Specialist with 10+ years of experience in sales and marketing, 7 years in customer support, and 2 years specializing in customer retention.
I have extensive hands on experience using industry leading tools such as Shopify, Gorgias CRM, GoHighLevel, and other customer engagement and sales platforms. I specialize in handling high volume inquiries, resolving complex customer issues, reducing churn, and building long term customer relationships.
I am highly detail oriented, flexible, and proactive, with a strong understanding of customer behavior and brand voice. I take pride in delivering excellent customer experiences while supporting business growth and retention goals.
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