Carmela Gonzales Magpayo

With more than a decade of experience as a call center agent and five years
as a sourcing specialist, I am confident in my ability to contribute to your
team and meet the goals of your organization.
During my eleven years as a call center agent, I have not only developed
excellent communication skills and impeccable customer service abilities, but
I have also gained valuable experience in sales. I have a proven track record
of upselling and cross selling products and services to customers, effectively
increasing revenue for the company. I am skilled at identifying customer
needs, presenting solutions, and closing deals with professionalism and
finesse.
In addition to my call center experience, I also have five years of experience
as a sourcing specialist, where I polished my skills in screening candidates,
conducting interviews, negotiating contracts, and managing supplier
relationships. This experience has further enhanced my sales skills as I have
had to negotiate favorable terms and