About Me
Im a bilingual English/Spanish customer service and operations professional with over 10 years of experience in the BPO industry. Throughout my career, I’ve specialized in customer support, technical assistance, and team leadership, working with global companies to enhance customer satisfaction and operational efficiency. My background includes managing high performing teams, tracking KPIs, mentoring team leads, and driving process improvements across various support channels, including phone, email, and chat. I’m passionate about delivering exceptional service, solving problems with empathy and precision, and using data to guide decisions. With a strong foundation in CRM systems and a proven ability to adapt and lead, I’m eager to contribute my skills to remote support or freelance projects that value quality, consistency, and customer first thinking.
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