About Me
Atendimento ao cliente com foco na Experiência do Usuário utilizando de ferramentas como Zendesk, twillo e salesforce. Experiência com métricas às quais são elas: CSAT, SLA, CRL, DNR, TMI , TMA , Disponibilidade e Aceitação.
Ponto focal em ferramenta de CRMCollact, Raio x, TEF/VD Recorrentes. Ajudando meus pares em desenvolvimento e evolução sobre o assunto para dar maior suporte a rede de clientes.
Analise de E commerce, suporte ao cliente digital, analise de transações, suporte ao gateway e captura de dados e vendas.
Projeto de Curadoria chatbot.
• Análises amostrais de interações com chatbot;
• Desenho de fluxos para mapeamento de oportunidades nos fluxos de conversa; • Tabulação de oportunidades nas análises
amostrais;
Acompanhamento de indicadores de eficiência dos agentes;
• Acompanhamento dos painéis de alerta de erros para direcionar as tratativas.
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$15/hr
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