Bupinder Kaur

Hello, my name is Bupinder Kaur, and one ambitious commitment I worked on at Concentrix was my goal to improve customer satisfaction while simultaneously mentoring new advisors, a responsibility that required me to handle a range of customer queries, prepare detailed reports, and guide juniors in building their skills, all while ensuring that I continued to meet my own performance targets. This challenge pushed me to strengthen my time management abilities, learn how to prioritize tasks effectively, and seek guidance from seniors whenever needed, and as I gradually became more confident in managing these responsibilities together, I noticed a significant improvement in customer satisfaction levels, a growing sense of assurance and capability within my team, and the honor of receiving the Super Talented Achiever Award for my efforts. This achievement not only motivated me but also highlighted my strengths in communication, teamwork, leadership, and problem solving.