About Me
Customer Success Manager with over 11 years of experience in the technology industry. Proven ability to build and maintain relationships with customers, identify and resolve issues, and provide exceptional service. Expertise in training and development, with a focus on developing customer facing teams.
Led a team of customer success managers in delivering world class customer service to a portfolio of enterprise customers.
Successfully launched and managed a new customer onboarding program that resulted in a 20% increase in customer satisfaction.
Developed and delivered training programs for customer facing teams on a variety of topics, including product knowledge, troubleshooting, and customer service best practices.
Consistently exceeded customer satisfaction goals, with an average Net Promoter Score NPS of 80.
Seeking a challenging position in a fast paced, growing company where I can use my skills and experience to make a significant impact.
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$20/hr
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