About Me
Implemented innovative solutions for TSO OPC mainframe operations, including console monitoring, ad hoc job scheduling,
batch monitoring, and dataset migration, leveraging Agile methodologies. Developed and maintained daily checklists to ensure
system health and stability. Utilized best practices in ServiceNow operations for managing change tasks, incident resolution,
and change management, enhancing customer experience. Ensured high quality service performance through proactive
incident management, swiftly resolving business problems to minimize disruptions. Spearheaded initiatives within TSO OPC,
optimizing operational workflows and enhancing software engineering practices. Contributed to the development environment
by implementing high standards of quality in batch scheduling and system efficiency. Demonstrated expertise in building
software, client facing interactions, and working with distributed systems and various software programming languages.
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