Berenice Villeda
Mexico City, Mexico
Customer service specialist
Local Time - 02:57 PM
About Me
I am a dedicated customer support specialist with extensive experience in providing technical
assistance, handling inbound and outbound calls, and managing customer inquiries through
various channels such as phone, chat, tickets, and email. My expertise lies in offering
comprehensive support, resolving issues efficiently, and ensuring high levels of customer
satisfaction. I am proficient in Microsoft Office applications and have experience working with
CRM systems like Salesforce and Zendesk. With a strong ability to work under pressure and
independently, I excel in managing high volume communications and possess excellent
organizational and communication skills. My bilingual proficiency in Spanish and English, along
with a basic understanding of German, complements my ability to address a diverse range of
customer needs effectively. I am also experienced in leading and supporting teams to enhance
productivity and ensure smooth operations
My Expertise
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$6/hr
Total Earnings
$ 0
Projects Completed
0
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