Ben Geo

Hi,
Sr. Technical Support Engineer
Bank Of New York Mellon, Chennai, India
.Provide First and Second level support for all IT related issues, including hardware, software, and network problems. Led team of Junior Engineers, ensuring timely delivery of high quality support services to clients.
. Perform control monitoring and testing related activities. Responsible for IAM assigned team processes.
. Validate existing IAM processes and conduct control check ensure end to end Privileged Access Control.
. Exposure to observability and monitoring tools and techniques. Familiarity with processes in scope of[removed]the Information Technology Infrastructure Library ITIL framework.
. Solid understanding of access request, access provisioning and access certification processes.
. Project Management experience including solid knowledge of IAM controls, principles & methods.
. Record and resolve incidents and service requests encountered in the use of I