Rebecca Villaverde
Tarlac, Philippines
Proffesional VA| SMM | Quality Analyst | CS Manager | Content Writer
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About Me
Im a hardworking professional virtual assistant. I have a quick learning curve, and I seek additional responsibilities to reach personal and professional
growth.
I have 9 years of work experience in the retail and e commerce both customer and sales industry.
My main responsibilities include managing agents schedules; creating new processes; developing KPI metrics; scraping data; analyzing it; writing reports; making dashboards, and ensuring that all of these processes are easy to read and understand so we can make decisions quickly.I maintain and develop process control and improvement functions through monitoring key customer related processes, collaborating with the Training and Operations department to ensure seamless implementation of program involvement plans, managing/developing high level customer support, quality coaches, managers, and other professionals who report directly to them within their respective departments.
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$10/hr
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