Ayush
Thal, India
Customer Success Leader. Product Support Team Lead
-
Local Time - 02:14 AM
About Me
Customer Success and Support Leader with 5+ years of experience leading customer facing teams, managing high value
customer portfolios, and driving outcomes in SaaS and cloud hosting environments. Proven in people management, customer
success planning, escalations, retention, and cross functional delivery. Delivered measurable improvements, including CSAT
growth from 4.78 to 4.86 and FCR improvement from 88% to 93%. Experienced in large scale brand consolidation, global
entity integration, and platform migrations, partnering with Sales, Engineering, Product, and Marketing to align customer
objectives with business priorities.
My Expertise
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$6/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
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