About Me
I am a Certified ServiceNow Administrator CSA and ITSM Specialist with over 4.5 years of experience in implementing, configuring, and maintaining ServiceNow platforms. My expertise spans IT Service Management, encompassing Incident, Problem, Change, and Request Management. I am proficient in Asset Management, having worked with HPSM HP Service Manager and HPAM tools. Additionally, I bring strong skills in SQL scripting and PL/SQL development. Throughout my career, I have consistently enhanced IT operations, improved service delivery, and driven business efficiency through the implementation of custom workflows, automation solutions, and seamless integrations.
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