About Me
Hello! Im a dedicated and results driven Senior Customer Service Representative who has worked in Synchrony with around 5 years of experience in handling the US customers over the phone calls about their Credit Card account queries, regarding their payments, late fees, account summary, monthly statements and much more.
I have a proven track record of:
Resolving issues with empathy and efficiency
Managing escalations professionally
Using CRM tools like Tasksuite
Training and mentoring junior team members
Meeting KPIs such as CSAT, AHT, and first call resolution
My approach is customer centric, detail oriented, and committed to building lasting client relationships. Whether you need someone to manage your support queue, respond to inquiries, or represent your brand with professionalism, I’m here to help.
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$6/hr
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