Aswathy B

I am Aswathy B, a dedicated professional with five years of experience at Sutherland Global Services. I started my career as a Customer Service Associate, where I developed strong communication and problem solving skills. After a couple of years, I transitioned to a Team Lead role, where I managed a team of 30 and focused on meeting performance and development goals, which significantly improved our teams service level agreements and customer satisfaction scores.

Most recently, I worked as a Performance Analyst, where I monitored and analyzed process performance, implemented strategies to increase efficiency, and conducted root cause analysis to identify areas for improvement. My ability to collaborate with cross functional teams and provide detailed reports on key performance indicators helped optimize our operations and drive continuous improvement.
Throughout my career, I have been committed to enhancing performance metrics, reducing escalations, and driving business growth.