Assistant Manager - Revenue Operations
Local Time - 03:24 PM
An astute professional with over 9 years of extensive expertise in running successful operations with experience of developing service standards, meeting service levels for business excellence, business objective setting and achievement orientation. Excel in managing teams for successfully attaining SLA metrics and effectuating process enhancement initiatives.
Managing Team of 15 Members from Aug 2012, involved in 1:1 discussion, Appraisals, rolling out Goal sheets and tracking the performance.
Involved in assisting SOX and External Audit team to audit process and also assist them on process queries.
Merit of improving the Input quality from 14% to 8 % within a span of 6 months by documenting and streamlining all the process Gaps and Regular calls with Stakeholders.
Improved the Output Quality from 95% to 98% during FY11.
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