

Gurugram, India
Deputy Manager
Local Time - 08:31 PM
About Me
OVer 15 years of progressive experience in operations leadership at Concentrix India Services, I bring a proven track record of driving operational excellence, implementing ITIL aligned service management frameworks, and delivering superior client outcomes.
In my current role as Senior Team Leader, I have successfully supervised teams of 20–25 members, ensuring adherence to incident resolution SLAs and change management protocols. I have led initiatives that improved SLA adherence above 90%, reduced turnaround time by 20%, and strengthened client trust through proactive communication and automation tool implementation.
My expertise spans incident, problem, and change management, continuous service improvement, and stakeholder engagement. I am particularly adept at aligning operational delivery
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