About Me
Struggling with IT issues slowing down your business? I can help.
I am a Desktop Support Engineer with 2.8 years of hands on corporate experience delivering fast, reliable, and secure IT support to global clients. I bring a strong foundation in both support and security — backed by my CompTIA Security+ certification.
My expertise includes:
✅ Windows OS troubleshooting Windows 10/11
✅ Active Directory & user account management
✅ ServiceNow ticketing & incident management
✅ Citrix virtual desktop support
✅ FortiGate firewall & VPN configuration
✅ LAPS Local Administrator Password Solution
✅ Slack workspace support & administration
✅ Remote desktop tools — TeamViewer, AnyDesk
✅ Network troubleshooting & security best practices
I understand that downtime costs money — so I focus on quick, accurate resolutions with clear communication. I work with clients globally and am comfortable supporting English speaking teams across different time zones.
Whether you need a onetime fix or ongoing
My Expertise
Key Skills:
Salesforce
Cisco Network Engineer
Fortinet Network Engineer
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$6/hr
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