About Me
Detail oriented with 5 years of experience in improving quality and support driver lifecycle & experience programs within LMAQ Last Mile Analytics and Quality. Excellent reputation in resolving problems, root cause analysis, managing and improving overall program efficiency. Strong collaboration and management skills. Leads day to day operations across multiple projects partnering with delivery support teams and launched several programs coordinating with NA and EU stakeholders. Having experience in leading a team of 50 plus associates across different shifts on SLA dependent programs. Analyze program forecast and resource management, actively support recruitment drives by conducting interviews. My previous experience within the Last Mile Quality has provided me with excellent people skills which are essential for effective Leadership. This is complimented by my ability to communicate effectively on all levels and build strong working relationships quickly with stakeholders.
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