About Me
I am an ITIL® 4 Foundation Certified ITSM professional with nearly 3 years of experience in ServiceNow, Incident Management, Change Management, Problem Management, SLA compliance, and IT operations support. I help organizations streamline IT service processes, improve service quality, create process documentation, maintain CMDB accuracy, and support effective service delivery.
My strengths include stakeholder management, process improvement, reporting and analysis, and ensuring adherence to ITIL best practices. I am committed to delivering high quality work, meeting deadlines, and providing reliable support to clients seeking ITSM expertise.
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