Arunkumar Nandhiyappan

I am a Call Center Quality & Training Consultant with extensive experience in building QC, training, and hiring processes from the ground up for high volume customer support operations. I focus on creating practical QC audit frameworks, scorecards, SOPs, and training materials that enhance call quality, consistency, and agent performance across teams.

I have collaborated closely with operations, training, and quality stakeholders to design audit logic, sampling structures, feedback formats, and coaching models using tools such as Google Forms and Google Sheets. My approach emphasizes real world application, ensuring processes are simple to understand, implement, and sustain.

I have advanced experience working on Moodle LMS in a Super Admin role and have customized Moodle to build an ATS for end to end recruitment management. I also bring strong hiring expertise, having designed complete recruitment workflows from scratch, including screening, assessments, and onboarding.