Arphy Auxtero

My name is Arphy and I came upon your listing and I am interested in the position. I have seven years of experience as a virtual assistant handling sales, customer support, appointment setting, as well as back office tasks. As a CSR, I conducted inbound and outbound customer service calls with customers and managed multiple systems, programs, and screens simultaneously. I quickly assessed customer needs and provided sound solutions and documented details of all calls and customer interactions. I provided information on a variety of complex customer service issues requiring knowledge of life and health insurance. Then, as back office support, I handled email and calendar management, performed outgoing calls e.g. to insurance companies, etc. and I was in charge of completing prior authorizations to get manufactured medications approved by insurance. Most recently, as a sales manager for a staffing company, I attended to incoming customer requests and developed those into
cross selling