Arlyn Dondonilla
San Jose Del Monte, Philippines
Logistics Customer Support / VA
Local Time - 11:32 PM
About Me
Hi, Im Aren, a customer service professional with integrity in everything that I do, has a strict attitude about time management and confidentiality. I value things with prudence according to its importance and urgency to achieve set goals and priorities. I recently worked with a BPO company as a Customer Service Agent where I used and navigated Zendesk as accounts CRM tool to handle customers recent inquiries and current concerns, their account issues, orders, return, disputes and refund, also about their payments, debit and credit card. I made sure that I resolved issues just in time. I also worked with various freight forwarding companies handling exportation and importation shipments, cargo logistics, documentations. The process starts from data acquisition, called calling, appointment setting and forward active leads to specific departments.
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$5/hr
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