Argie Dimacali

I’m a dedicated and results oriented Customer Service Lead with over 8 years of experience in global companies like Amazon.com and Optum RX. My expertise lies in pharmacy operations, customer engagement, and team support.
I’m passionate about helping customers with empathy and precision, ensuring they receive the best experience possible. Recognized for my leadership and problem solving abilities, I’ve earned awards such as Best SME Subject Matter Expert and Best Sentiment for outstanding service.
Completed my Bachelor’s Degree in Business Administration, I continue to develop both my technical and leadership skills — combining customer first thinking with data driven decision making.

Experience
Customer Service Representative – Optum RX Member Services
Optum | 2017 – Present
Manage pharmacy related inquiries and resolve complex prescription and benefit issues.
Provide accurate, empathetic support while maintaining compliance with healthcare standards.
Mentor and support new hires,