About Me
Conducted remote diagnostics, maintained high customer satisfaction with 25 daily tickets, and improved the website based on user feedback. I also addressed system and application issues through various channels, managed Active Directory, and created internal resources. I used tools like ServiceNow, Jira, ZenDesk, and Confluence to assist global clients with network, Outlook, O365, and hardware/software problems. I have knowledge of ADFS, basic JavaScript/CSS skills, and experience with Windows 10, Server 2012R2, and Linux. Additionally, I handled computer installations and basic networking tasks.
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$8/hr
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