Naga City, Philippines
Customer Satisfaction & Retention Manager | Customer Acquisition
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About Me
10 years of being Customer Centric, Im specializing in identifying and solving gaps in various businesses to provide the best and satisfying Customer Experience. My goal is to deliver the utmost Customer Service by looking at every avenue on how we can improve our customer journey through the following areas:
1. Customer user experience
2. Customer retention
3. Customer satisfaction
4. New Customer Acquisition
I dont just handle escalations and draft template responses, rather I...
1. map out the user flow,
2. identify long processes that we can simplify,
3. deliver the fastest solution possible,
4. ensures that support becomes accessible to customers,
5. offers coaching to team members by teaching not only the rules but also how logic interacts with the rules so each one can make rightful decisions in other words, I train people to think as leaders do.
Additionally, I tend to look outside of the box. Im not always incapsulating myself within the scope of Customer Service tasks.
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$6/hr
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