About Me
Professional certified in ITIL Foundation V3 with experience over 15 years in IT. 7 years experience in IT process management, analysis, design, optimization, reengineering, documentation, establishment of checkpoints and auditing, automation and implementation, based on ITIL best practices. 4 years experience in project management, according to PMI.
Conflict management. High communication skills, motivation, training, coordination and leadership teams, to achieve a common goal. Capacity for analysis. Highly motivated to expand knowledge and skills. Efficient, effective and focused on details. Ability to achieve quality work and within the established times. Ability analysis and indicators as well as in establishing service level agreement SLAs and key performance indicators KPIs.
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