About Me
I am a seasoned professional in the Customer Service field, boasting a track record of success within the Ecommerce industry. My expertise spans Analysis, Reporting, Quality Assurance, SaaS, Customer Service CS, and
Customer Experience CX. Over the course of 8 years, I have played a pivotal role in enhancing customer and
vendor experiences, elevating call quality, optimizing Customer Retention strategies, refining Performance Metrics,
and driving Process Improvement initiatives.
Having collaborated with industry leaders such as Jumia Kenya, Swvl, Hylo and Orda,I contributed significantly to
securing market dominance, achieving remarkable milestones in the customer journey, and rapidly improving
performance metrics. My roles have encompassed Customer Support Associate, Team Leader, Quality Manager,
Onboarding Training& Support Team lead, and Onboarding Manager.
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$8/hr
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