Anna Ede

As a customer support specialist and virtual assistant, I have versatile skills in managing emails, cold calling, and project management. I graduated with a bachelors degree in mass communication from Ahmadu Bello University in 2022, and I have a passion for providing top notch support and ensuring excellent customer satisfaction.

My most recent work experience was at WJ Enterprise and Hotels, where I assisted guests with listings, inquiries, reservations, and availability. I worked with Microsoft Office and other CRM tools, and established efficiency throughout the job contract. I also have experience in handling a wide range of customer inquiries and concerns through various channels like phone calls, emails, and live chat, as I did at Jays Pharmacy. Im well versed in using various customer support, email management, and project management tools and systems like Zendesk, HubSpot, Freshdesk, Monday.com, Intercom. Im quick to adapt to new technologies and processes.