About Me
I am Ankushee Priyadarshini,
Experienced Cloud Analyst and Technical Support Professional with 5 years of overall IT experience, specializing in 3 years in cloud solutions, infrastructure management, and end user support. Renowned for delivering exceptional customer service and optimizing cloud infrastructure for global clients.
Adept at managing Microsoft Azure IaaS, virtual machines VMs, patch management, SSL certificates, and privileged identity management PIM. Proven ability to provide end to end technical support, troubleshoot complex hardware and software issues, and ensure high system availability and security.
Expert in IT service management ITSM, incident management, and SLA driven support, ensuring seamless operations through ServiceNow ticketing, Site24x7 monitoring, and compliance auditing. Strong ability to collaborate with cross functional teams, manage IT assets, and train new hires to optimize productivity.
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$6/hr
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