Angad Nijjar
Secunderabad, India
Multi Experienced professional | Seller Services | Operations
-
Local Time - 09:45 PM
About Me
Customer Experience & Operations Leader with 10+ years driving high performing support teams in fast paced
tech and startup environments. Proven track record leading[removed]member teams with 99% quality scores and
95%+ SLA adherence. Expert in SOP design, workforce planning, root cause analysis, and turning customer pain
points into product improvements. Known for blending empathy with accountability — reducing attrition, improving
FCR by 20%, and scaling operations from 2 to 6 cities. Seeking a senior leadership role where process
excellence and customer delight go hand in hand.
Typing Speed = 65 wpm @ 99.9% accuracy
My Expertise
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$6/hr
Total Earnings
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