Ana Vinagreiro

Hello!

My name is Ana and I'm an experienced and polyglot Customer Support professional.

If you are looking for an organised, pragmatic and efficient person to be part of your amazing company, read this!

With over[removed]hours of experience handling customer interactions and satisfaction, I was extensively trained by Apple while working as an AppleCare Contact Center Advisor. In addition to that training, I am also equipped with several years of hospitality experience which is my area of graduation.

I am highly proficient working with both macOS and Windows Systems and can type up to 75wpm in English. I will learn and adapt very quickly and would love to work providing support for a SaaS company.

Additionally, I can speak Portuguese native, English, Spanish, French and Italian.

Some of my key competences are:
- Troubleshooting technical issues Apple-related, software;
- Handling customer interactions, inbound, pre-sales or after-sales;
- Managing tickets at L1 and L2 comple