About Me
Professional Summary:
Amol Ratna has 10 Years of experience in ITSM Environment ITIL/BMC Remedy/Service Now/RemedyForce/CMDB. He is Certified Service Now Administrator/Developer and ITIL Intermediate level Certified. He worked on various Implementations, Integrations and Upgrade Projects with different ITSM Products like Service Now and Remedy. He has experience in working with ServiceNow as a developer and system administrator with hands on Scripting , Service Catalog, MID Server Architecture, CMDB, Discovery, Incident/Problem/Change Management, Workflow etc. He has also hands on experience on different BMC Products i.e. BMC Remedy Action Request System, BMC Remedy ITSM Suite, BMC Remedy Service Level Management, BMC Service Request Management, BMC Atrium CMDB, BMC ADDM and has strong development experience in working with AR System Components & Pentaho Workflows.
He holds a Bachelor Degree in Engineering B.Tech Hons in Production Engineering & Management , NIT Jamshedpur.
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