About Me
Overall experience of 16 years with 7 years of experience in managing IT Infrastructure Projects and 9 years of experience in managing IT Service Desk Operations. Vast experience in the following domains:
1. Project Management - End to end Project Management from Initiation to Closure Phase.
2. Change Management - End to end implementation of Change record.
3. Incident Management - End to end Incident Management with RCA.
4. People Management - Managing the operations at the Service Desk 24x7 for a team of over 70+ Helpdesk Staff including L1, L2, SMEs, IMs and QAs.
Managing IT Infrastructure Projects - Windows, Db2, Mainframe, Citrix, Software Upgrade, Automation, OS Upgrade Projects,
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