About Me
I am a customer experience professional with over four years of experience in managing contact center teams and optimizing customer service operations. Currently serving as a Customer Care Team Lead at KOKO Networks, I specialize in team performance management, customer satisfaction strategies, and process improvement. I hold a Diploma in Business Administration and a TEFL certification, reflecting my commitment to continuous learning and adaptability. I am proficient in CRM tools like Freshdesk and Zendesk, and thrive in fast paced, customer centric environments. I bring a hands on leadership style, strong communication skills, and a passion for creating seamless support experiences.
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